Privacy Policy
Effective date:* September 2, 2025
Artwist (“we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website [http://artwist.me](http://artwist.me), design tools (including AI‑assisted features), retail services, and delivery (“Services”). By using our Services, you agree to the practices described here.
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## 1) Information We Collect
We collect information in the following categories:
### a) Information You Provide
• *Account details:* name, email address, phone number, password.
• *Order details:* shipping/billing address, payment confirmation data (we do not store full card numbers).
• *Design content:* images, logos, text, or other files you upload, as well as prompts you enter into our AI tools.
• *Communications:* messages via WhatsApp support, emails, or contact forms.
### b) Information We Collect Automatically
• *Device & usage data:* IP address, browser type, operating system, device identifiers.
• *Site usage:* pages viewed, time spent, clicks, and referring websites.
• *Cookies & tracking technologies:* to enable site functionality, shopping cart persistence, analytics, and personalization.
### c) Third‑Party Sources
• Payment processors provide us with transaction confirmations.
• Shipping carriers provide us with delivery updates.
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## 2) How We Use Information
We use collected information to:
• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Offer AI design tools, previews, and personalization features.
• Improve site performance, functionality, and user experience.
• Detect, prevent, and address fraud or misuse.
• Comply with legal obligations.
• Send marketing communications (if you opt in).
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## 3) AI‑Assisted Features
If you use our AI tools:
• We may process your uploaded designs and text prompts to generate results.
• Prompts, inputs, and outputs may be temporarily retained to improve the functionality, safety, and performance of our AI systems.
• We do not sell or share your creative content with unaffiliated third parties for advertising.
• You remain the owner of your uploaded designs and are responsible for ensuring they do not infringe third‑party rights.
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## 4) Sharing of Information
We share your information only as needed:
• *With service providers:* printers, payment processors, IT providers, and shipping carriers who help us deliver the Services.
• *With legal authorities:* if required by law, legal process, or to protect our rights.
• *With your consent:* if you allow us to showcase your design or finished product on social media, our website, or marketing materials.
We do not sell personal information.
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## 5) Cookies & Tracking
We use cookies and similar technologies to:
• Keep your shopping cart active.
• Remember login preferences.
• Analyze site traffic and improve performance.
• Provide personalized product suggestions.
You may disable cookies in your browser, but some features may not work correctly.
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## 6) International Data Transfers
Because we operate in Lebanon and ship internationally, your data may be transferred and stored outside your country. We take reasonable steps to ensure adequate protection consistent with this Policy.
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## 7) Data Retention
We keep your personal information only as long as necessary to:
• Fulfill your orders and provide Services.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce agreements.
Design files may be deleted after a reasonable period unless you request long‑term storage or reuse.
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## 8) Your Rights
Depending on your location, you may have rights such as:
• Accessing, correcting, or deleting your personal information.
• Withdrawing consent for marketing at any time.
• Requesting a copy of your data in a portable format.
To exercise these rights, contact us at *\[insert privacy email]*. We will respond within a reasonable timeframe.
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## 9) Security
We use technical, administrative, and physical safeguards to protect your data, including encryption, secure payment gateways, and limited employee access. However, no method of transmission or storage is completely secure.
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## 10) Children’s Privacy
Our Services are not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, contact us to delete it.
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## 11) Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on the Site with an updated effective date. Significant changes will be communicated when practical.
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## 12) Contact Us
If you have questions about this Privacy Policy or your data rights:
• Email: *[email protected]*
• Visit us: *Le Mall Dbayeh, Lebanon*
• Address: *92 Adma, Orange Zone, Adma W Dafneh, Keserwan, Lebanon*
• Website: [http://artwist.me](http://artwist.me)
